Deposit
To guarantee your reservation we require the first night plus resort fee and tax, payable at the time of booking. A major credit card must be presented along with a valid photo ID at time of check-in.
Bill Payment
Final payment for balance(s) due will be charged in full 30 days prior to your scheduled arrival date. The balance will be charged to the card on file that was used to pay the deposit. If you would like to use a different payment method, please contact our reservations team at 844-402-3616. We do not accept personal checks for payment.
Cancellation Policy
Trip Protect is available for purchase when booking reservations. The cost is 5% of the total amount due for the reservation payable upon booking.
With Trip Protect: Guests will be able to cancel or reschedule a reservation up until five (5) days prior to the scheduled arrival date without penalty. In the event of a cancellation, all monies will be refunded to the original form of payment. Any cancellations made within 5 days of arrival will result in the forfeiture of all monies paid. Trip Protection is non-refundable.
If Trip Protect is declined, cancellations can only be made up until 30 days prior to arrival. In the event of a cancellation prior to 30 days, all monies will be refunded, minus a $50 credit card processing fee. There will be a forfeit of all monies if cancellation is made less than 30 days before arrival.
All cancellations must be made by phone with a reservation agent at 844-402-3616.
No shows and early departures will be charged the full rate of stay.
Group Cancellation Policy:
Cancellations for any reason between the time of booking and up until 6 weeks prior to the arrival date will result in a $50 processing fee. Cancellations for any reason between 6 weeks and 31 days prior to the arrival date will result in a loss of deposit. You may reschedule your dates up until 31 days prior to the arrival date without a fee. Rescheduled reservations are subject to current rates, availability and restrictions. Any future changes or cancellation of that reservation will forfeit the original deposit. Final payment for balance(s) due will be charged in full 30 days prior to your scheduled arrival date. There will be a forfeit of all monies if cancellation is made less than 30 days before arrival.
Check-In/Check-Out
Guests are invited to arrive anytime after 1pm on their first day to enjoy available facilities. Rooms will be ready by 4:30pm. Complimentary changing rooms and luggage storage are offered until the guest room is available. Horseback riding on the arrival day is stand-by basis only. The first included meal is dinner on arrival date, however lunch can be added for an additional charge. Dinner for late arrivals can be arranged in advance. All guests must be registered with occupants’ names and dates of birth at the Front Desk prior to using any facilities.
Check-out time is 11:00am, but guests are welcome to stay on property and enjoy the facilities. See front desk for details. Meals on the departure day include breakfast and lunch. Late check outs may be available for a fee based on availability.
By making a booking, you are confirming that you are authorized to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. You are also confirming that each accommodation being booked will be accompanied by at least one adult age 21 or older.
Pet Policy
Rocking Horse Ranch does not allow dogs or other pets on the property, with the exception of service dogs. A service dog is identified by the ADA as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA, and are therefore not allowed on the property.
Assumption Of Risk
We agree to assume the risk of any personal injuries which we may incur during our use of the RHR facilities. We also understand and acknowledge that exposure to COVID-19 remains a risk while at RHR and we accept that risk. In the event that there are children or others in our party, we agree to advise them of the aforesaid. We also agree that the venue for any claim arising out of this stay will be Ulster County, New York.
