Deposit
To guarantee your reservation we require the first night plus resort fee and tax, payable at the time of booking. A major credit card must be presented along with a valid photo ID at time of check-in.
Cancellation Policy
In the event of a cancellation between the time of booking and two weeks before arrival, there will be a $50 processing fee. There is no fee for rescheduling a reservation prior to the 14 day arrival window, but the rates, availability, and restrictions may change. In the event of a change or cancellation of that reservation, the original deposit will be forfeited. There will be a forfeit of the entire deposit if a cancellation is made less than two weeks before arrival. All Cancellations must be made by phone with a reservation agent at 844-402-3616.
No shows and early departures will be charged the full rate of stay.
Updated COVID Policy: In the case of a positive COVID-19 test within 5 days of arrival, please contact our reservation team immediately. Your positive test proof must include the registered guest’s name, test date, physician’s signature, and positive result on the testing facility’s letterhead. HOME TESTS WILL NOT BE ACCEPTED. Guests are responsible for the cost of testing. As soon as your test has been received and verified, we will be able to reschedule your reservation.
Group Cancellation Policy: For groups of five rooms or more, cancellations must be made no less than 6 weeks prior to arrival. In the event of cancellation after 6 weeks, the deposit will be forfeited.
Bill Payment
Remaining balance is due prior to check-in. Payment is accepted in cash, money order, travelers checks or major credit card. We do not accept personal checks for payment.
Check-In/Check-Out
Guests are invited to arrive anytime after 1pm on their first day to enjoy available facilities. Rooms will be ready by 4:30pm. Complimentary changing rooms and luggage storage are offered until the guest room is available. Horseback riding on the arrival day is stand-by basis only. The first included meal is dinner on arrival date, however lunch can be added for an additional charge. Dinner for late arrivals can be arranged in advance. All guests must be registered with occupants’ names and dates of birth at the Front Desk prior to using any facilities.
Check-out time is 11:00am, but guests are welcome to stay on property and enjoy the facilities. See front desk for details. Meals on the departure day include breakfast and lunch. Late check outs may be available for a fee based on availability.
By making a booking, you are confirming that you are authorized to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. You are also confirming that each accommodation being booked will be accompanied by at least one adult age 21 or older.
Pet Policy
Rocking Horse Ranch does not allow dogs or other pets on the property, with the exception of service dogs. A service dog is identified by the ADA as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA, and are therefore not allowed on the property.
Gift Certificates
Gift certificates are valid for 5 years from the issue date. A monthly dormancy fee will be applied to any gift certificates not used after 3 years. Certificates cannot be redeemed for cash and are non-transferable. Certificates cannot be used as a deposit to hold a reservation. Other restrictions may apply.
Assumption Of Risk
We agree to assume the risk of any personal injuries which we may incur during our use of the RHR facilities. We also understand and acknowledge that exposure to COVID-19 remains a risk while at RHR and we accept that risk. In the event that there are children or others in our party, we agree to advise them of the aforesaid. We also agree that the venue for any claim arising out of this stay will be Ulster County, New York.
