Director of Housekeeping

Highland, NY

Rocking Horse Ranch Resort, an award-winning family friendly resort located in Highland, NY, is seeking a talented Director of Housekeeping to deliver excellence in service to our guests and exceed cleanliness and sanitation standards. You will be responsible for 113 guest rooms and all common areas on property. You will direct a large team comprised of managers, inspectors, housekeepers and porters demonstrating knowledge of all operations, room types, and house count to effectively respond to resort demands.



  • On Boarding and training of new housekeeping team members
  • Maintain our standards of excellence and cleanliness to ensure consistent guest experiences
  • Develop master cleaning schedules and administer accordingly
  • Monitor all Housekeeping inventories to ensure adequate supplies are always available
  • Maintain accurate payroll information for the Housekeeping department and control department expenditures
  • Organize and ensure efficient room flips on a daily basis while maintaining quality control through the inspection process
  • Responsible for product inventory, budgets, schedules, process and procedure implementation
  • Manage laundry operations to ensure quality standards are maintained
  • Schedule and direct third party outside vendors and ensure their work meets our safety and workmanship standards
  • Communicate with other departments as necessary to complete ad hoc projects
  • Follow and enforce all established procedures when using chemicals and other cleaning products


  • 4+ years of housekeeping management experience required
  • Ability to work on your feet throughout the day and lift 50+ lbs
  • Strong organizational, communication, and interpersonal skills
  • Impeccable attention to cleanliness and safety
  • Strong work ethic, adept at multi-tasking, and a true team player
  • Must be able to work weekends, holidays
  • Strong computer software skills (such as Microsoft Office) and ability to learn/use/implement Resort Suites

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