Front Desk and Reservations Agent

Highland, NY
Full-time


The Rocking Horse Ranch Resort is an award winning, all-inclusive resort property in the Hudson Valley. We are seeking driven, articulate, and passionate people for our Reservations and Front Desk team! You will be the first point of contact with each guest, and are expected to uphold the level of hospitality and service we have provided for 60 years. The ideal candidate will have a gregarious personality and a natural talent for customer service.

Responsibilities:

  • Manage each encounter with guests and associates in a service oriented manner
  • Receive in-bound phone calls and leads from potential guests, repeat clients, and groups
  • Maintain strong familiarity with resort’s rates, packages, and promotions to secure reservations in order to maximize room revenue and occupancy
  • Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out
  • Demonstrate detailed knowledge of all itineraries, activities, and services
  • Interact with and assist other departments as needed

Qualifications:

  • 2+ years Front Desk experience in the hospitality industry preferred
  • Strong organizational, communication, written, and interpersonal skills
  • Impeccable attention to detail
  • Strong work ethic, adept at multi-tasking, and a true team player
  • Strong computer skills; familiarity with ResortSuite Software a plus

Job Type: Full-time

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