Front Desk and Reservations Agent

Highland, NY

The Rocking Horse Ranch Resort is an award winning, all-inclusive resort in Highland, NY. We are seeking driven, articulate, and passionate team members for our Reservations and Front Desk team! You will be the first point of contact with each guest, and will be trained to provide the highest level of hospitality. The ideal candidates will have a gregarious personality and a natural talent for customer service.


  • Ensure each encounter with guests and associates is conducted in a positive service-oriented manner
  • Receive and manage in-bound phone calls and leads from potential guests, repeat clients, and groups
  • Maintain strong familiarity with resort’s rates, packages, and promotions to secure reservations
  • Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out
  • Demonstrate detailed knowledge of all itineraries, activities, and services
  • Interact with and assist other departments as needed


  • 2+ years Front Desk experience in the hospitality industry preferred
  • Strong organizational, communication, written, and interpersonal skills
  • Impeccable attention to detail
  • Strong work ethic, adept at multitasking, and a true team player
  • Strong computer skills; familiarity with ResortSuite Software is a plus

Job Type: Full-time


  • Front Desk: 2 years (Preferred)

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